Returns and Exchanges

COVID-19 UPDATE:

At this time we do not accept returns. If you would like to return an item, please email us at info@balessaofficial.com and we will consider your return request depending on the circumstances, however it is not guaranteed.

An item may be exchanged within 30 days of receipt for another item or a store credit. The item must be in original condition. The exchange or store credit is issued upon receipt of the original purchased item/s. The buyer assumes all shipping costs.

We can only accept a cancellation request within 48 hours after your order is placed. Any cancellation request received after the 48-hour period will be subject to all material/labor costs incurred by that date. We generally do not keep stock and garments are custom made. For further information please contact us at info@balessaofficial.com.